Shipping & Returns
FREE shipping on orders over $49 to almost any location in Canada (See "Remote Areas" section below)
We are pleased to provide FREE shipping (excluding oversized and bulk orders) for orders over $49 to almost any location in Canada.
Shipments to remote locations and/or oversized and bulk orders will be charged the actual cost of freight with no handling charges and no uplift on these costs.
We believe in providing you with fair shipping cost which means more savings for you!
Shipping times are based on the date the package leaves our location, not from when you make the order. Orders typically take one to three business days to be packaged and shipped from our fulfilment center when it is in stock. Days are measured in business days, not including weekends or holidays.
Canada: Expedited shipping takes approximately 2-14 days and XpressPost shipping usually takes less than a week depending on your location
US: Expedited shipping takes approximately 2-5 weeks and XpressPost shipping usually takes 1-3 weeks. ( Hawaii, Alaska, military addresses and other non-standard addresses may be longer)
Returning a Product
Not completely satisfied with your purchase? Our goal is to make your shopping experience convenient, affordable and enjoyable. We accept returns of unopened/unused products up to 30 days after the date products are shipped to you.
Once you receive an RA number, please ship the item(s) back within 14 business days or the RA number will become null and void.
Please note that we do not refund shipping costs on returns and/or exchanges, unless there was a processing error on our behalf.
We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
Damaged or Defective Products
If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at email@example.com within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill. When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.
Remote locations are locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year. Click here to view all postal codes and communities that are classified as Air stage locations.
There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.
BooksforChrist.com is currently unable to accept returns from remote locations. If you have a problem with your order, please email firstname.lastname@example.org or call 1-877-430-1955 to speak with a customer care representative.
Customers in remote locations can call 1-877-430-1955 and speak to a special customer care associate to learn more about our policies.